During initial setup of your TitleLeaf site, your team will be provided instructions to edit product and custom pages. They will also have access to TitleLeaf's Guide and Support Articles throughout the life of the site. In the event that you'd like further assistance from the TitleLeaf team, select a service plan from below, define the term, and we'll respond with the earliest commencement date.
Save 15% by committing to a 1-year term
- 1 Hour
- $199 /month
- Up to 1 hour of service per month
- Access to the TitleLeaf Client Support Site
- No monthly call
- Ticket priority: Medium
- Request Now
- 2.5 Hours
- $499 /month
- Up to 2.5 hours of service per month
- Access to the TitleLeaf Client Support Site
- 1 scheduled call per month (optional)
- Ticket priority: Medium
- Request Now
- 5 Hours
- $999 /month
- Up to 5 hours of service per month
- Access to the TitleLeaf Client Support Site
- 1 scheduled call per month (optional)
- Ticket priority: High
- Request Now
Frequently Asked Questions
Is the TitleLeaf Client Support team on call?
No, TitleLeaf support is not on call. They can be contacted asynchronously via the support site. Service response times are calculated using a 9 AM to 5 PM workday and a 4-day workweek (Monday-Thursday) in the Pacific Time Zone. Support/training meetings can be scheduled.
How do I contact the TitleLeaf support team?
To contact the support team, submit a ticket via the TitleLeaf Client Support Site. TitleLeaf does not provide support via email, phone, or any other method.
What is the payment schedule for service plans?
An invoice will be emailed on the first of each month representing service for said month. Similar to subscriptions, the invoice is to be paid on receipt via credit card.
Are meetings free-of-charge?
No, meetings are treated as a service and, therefore, reduce available service hours for the given month.
What is the Term of the service plan?
The Term of a service plan can vary from 1 month to 1 year. Each individual service agreement will define the commencement date and the length of the Term.
Is there a discount for agreeing to a longer Term?
Yes, agreeing to a 1-year Term, you save 15% off the monthly fee.
Can the hours rollover?
No, if the maximum hour allotment is not achieved in a given month, the remaining hours do not rollover to the next month. For this reason, we recommend maintaining a backlog of tickets for the TitleLeaf support team to address as needed.
Are overages allowed?
No, if the maximum hour allotment is achieved in a given month, further work will be performed in the subsequent month.